Shipping + Return Policy
Shipping+ Handling
Processing Time
Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email once your order ships with tracking information.
Domestic Shipping Only
At this time, we only ship to addresses within the United States. We do not currently offer international shipping to locations outside the U.S.
What This Means
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All orders must have a valid U.S. shipping address
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We cannot ship to freight forwarders or international package forwarding services
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P.O. boxes and military APO/FPO addresses (if applicable) may be accepted for domestic orders
Delivery Times
Delivery times are estimates and begin after your order has been processed and shipped. Delays may occasionally occur due to weather, carrier issues, or other circumstances beyond our control.
Lost or Damaged Packages
If your package appears lost or arrives damaged, please contact us at heypearlwilson@gmail.com within 7 days of the expected delivery date. We'll work with you and the carrier to resolve the issue.
Address Changes
Please ensure your shipping address is correct before completing your purchase. We cannot modify addresses once an order has been processed. Contact us immediately at heypearlwilson@gmail.com if you need to make changes.
Return + Exchange Policy
All products are considered "Final Sale" and are not eligible for return, exchange, or refund. All purchases are considered final at the time of purchase.
Exceptions
Final Sale items may only be eligible for store credit or exchange if they arrive:
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Damaged during shipping
Final Sale items may only be eligible for a full refund, store credit or exchange if they arrive:
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Defective due to manufacturing issues
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Incorrect item sent (different from what was ordered)
To report any of these issues, please contact us within 7 days of delivery with photographic evidence. We will review each case individually and determine the appropriate resolution.
Before completing your purchase, please:
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Carefully review product descriptions, size charts, and measurements
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Contact us with any questions about sizing, fit, or condition of garment
It's important to remember that all products have been reworked, redone, or repurposed. While we do prioritize finding the best pieces, with the least amount of "wear and tear", some will have aspects of their previous lives still noticeable. It's all a part of their charm.